04/10/25 | EverOps
Why Tech Leaders Are Reimagining Their Current Infrastructure
IT Operations (ITOps) and DevOps have long been recognized as critical pillars of modern IT strategy. The DevOps market has surged from $10.56 billion in 2023 to $12.8 billion in 2024—a stunning 21.2% CAGR—while the IT operations analytics market, valued at $12.52 billion in 2023, is projected to grow at an equally impressive 25.3% through 2030.
These market insights reflect a fundamental shift in how businesses operate today. While ITOps ensures system stability, performance, and security, DevOps accelerates software delivery by encouraging agility and innovation. On their own, each discipline is essential, but together, they can be truly transformative for organizations looking to stay competitive.
By breaking down the traditional barriers between IT operations and development teams, companies can achieve the following:
For CTOs and IT leaders alike, this integration isn’t just a luxury but a necessity. Companies that master the ITOps-DevOps alliance are no longer just competing but are setting new industry standards, delivering exceptional customer experiences, and driving explosive business growth.
While the benefits of integrating ITOps and DevOps are clear, achieving true synergy between these disciplines requires a deliberate, strategic approach. IT leaders must first identify key challenges, define integration strategies, and establish clear objectives to fully harness this powerful combination. By doing so, organizations can unlock long-term success, ensuring both operational stability and continuous innovation.
Infrastructure and Operations (I&O) teams have evolved far beyond maintaining systems and are now pivotal in driving innovation throughout their enterprises. This transformation is essential for organizations striving to remain competitive within the shifting demands of technology and customer expectations.
As highlighted at the recent Gartner IT Infrastructure, Operations & Cloud Strategies Conference, I&O leaders face increasing pressure to rethink how they acquire, deploy, and manage technology solutions to optimize business outcomes. Jeffrey Hewitt, research vice president at Gartner, emphasized that the rising complexity of solutions and deployment scenarios demands a fresh perspective on skills, roles, and career management within I&O teams.
The message here is clear: ITOps can no longer function in isolation. To meet today’s demands, I&O expertise must be integrated with the agility of DevOps, building a cohesive operational framework that promotes rapid innovation and seamless deployment.
Ultimately, I&O teams must shift from being system caretakers to becoming strategic partners, playing a vital role in driving long-term sustainability and ensuring their organizations navigate economic uncertainties successfully.
The rise of platform engineering practices marks a pivotal shift in how organizations manage their infrastructure. Gartner projects that by 2028, more than 50% of enterprises will leverage industry cloud platforms to drive their business initiatives. This transition represents a significant evolution from viewing cloud technology merely as a disruptor to embracing it as a vital enabler of operational efficiency.
For IT leaders navigating hybrid and multi-cloud environments, adopting platform engineering offers a strategic advantage. Cloud-native capabilities such as elasticity, continuous integration and delivery (CI/CD), and serverless computing allow businesses to bring products to market faster, improve reliability, and adapt to shifting demands. Rather than relying on fragmented tools and manual processes, platform engineering provides a unified framework that standardizes workflows and optimizes resource allocation.
Beyond technology, platform engineering serves as a critical bridge between ITOps and DevOps. They create standardized tools and self-service capabilities that simultaneously empower developers while maintaining the stability and security that operations teams require. This balance enables enhanced automation and streamlined operations that directly support broader digital transformation goals.
The integration of DevOps methodologies with agile and lean practices is transforming modern IT service delivery. Automation tools are no longer optional but essential for leveraging programmable and dynamic infrastructures. However, this integration journey does not come without its obstacles—one of the biggest being tool sprawl.
It is crucial to streamline these disparate systems to enhance agility, reduce costs, and deliver better business value for customers. For IT leaders, prioritizing this consolidation is essential to streamline systems, eliminate redundancies, and prioritize interoperability to maximize ROI.
To address these challenges, organizations should:
By tackling these integration challenges head-on, businesses can create a more cohesive and efficient IT ecosystem that supports both the stability requirements of ITOps and the velocity demands of DevOps.
The benefits of integrating ITOps and DevOps are clear, but making it work in practice takes more than good intentions. True integration requires thoughtful strategies, cultural alignment, and practical steps that address real-world challenges. The following best practices have helped organizations successfully bridge the gap, turning siloed teams into collaborative, high-performing units where stability and innovation go hand in hand.
The foundation of effective collaboration lies in establishing shared objectives and Key Performance Indicators (KPIs) that align with overarching business goals. When both ITOps and DevOps teams work towards the same outcomes, silos naturally begin to break down. This alignment ensures that stability and agility are given equal importance, creating a balanced approach to IT service delivery.
CIOs and IT leaders should consider facilitating regular cross-functional planning sessions where both teams contribute to setting priorities and defining success metrics. These shared KPIs should encompass both operational stability (e.g., system uptime, mean time to recovery) and development velocity (e.g., deployment frequency, lead time for changes).
A common toolchain that supports both operational stability and development velocity is crucial for seamless collaboration. By standardizing on a shared set of tools, organizations can reduce friction in the handoff between development and operations, streamline workflows, and improve overall efficiency.
Consider implementing a unified platform that integrates:
This shared toolset facilitates better communication and understanding between teams, as everyone speaks the same technical language. It also enables faster problem resolution and promotes a more holistic view of the entire application lifecycle.
Forming cross-functional teams that include specialists from both ITOps and DevOps can be a powerful method for facilitating collaboration. Both teams bring diverse perspectives to problem-solving, further combining the stability and focus of ITOps with the agility emphasis of DevOps.
To begin this integration, organizations should consider investing in cross-training programs that allow team members to develop core skill sets across both domains. This not only enhances individual capabilities but also promotes empathy and understanding between teams.
A prime example of successful ITOps and DevOps integration is Capital One, where its engineering teams leveraged AWS Cloud and DevOps processes to transform their IT operations. By implementing automated delivery pipelines using tools like Jenkins, Capital One ensured all code changes underwent comprehensive testing before deployment, enabling seamless updates without service disruptions.
The results of this transformation were remarkable and included the following:
Capital One’s success reinforces the notion that integrating ITOps and DevOps not only streamlines operations but creates an agile environment supporting rapid innovation. The key lesson? When automation, cloud-native tools, cultural transformation, and integrated security converge, organizations can turn IT operations from a support function into a strategic business advantage.
Throughout this article, we’ve explored the benefits of promoting collaboration between ITOps and DevOps teams, emphasizing how this synergy leads to faster delivery, improved system resilience, and better alignment with business objectives. By adopting best practices such as automation, continuous monitoring, and cross-functional communication, companies can significantly improve their overall performance.
For CIOs and IT leaders, the key takeaway is to invest in and nurture the collaboration between ITOps and DevOps specialists. This is no longer just an option but is imperative for survival and success in today’s competitive and technology-driven space. Those who embrace this paradigm shift will find themselves at the forefront of innovation, driving their organizations toward unprecedented levels of performance and success.
At EverOps, we understand the unique challenges that come with uniting ITOps and DevOps teams to maximize productivity, efficiency, and innovation. Our approach is built on the belief that when these functions work in harmony, businesses achieve an “x-factor” that drives unparalleled success.
Our tailored solutions go beyond traditional approaches by seamlessly embedding our expertise directly into your organization. With EverOps, your team can stay focused on innovation, free from the distractions of technical overhead and context switching. The result? Increased velocity, reduced cognitive load, and a measurable boost in productivity and ROI.
Ready to unlock the true potential of your ITOps and DevOps teams? Contact us today to learn how we can help you optimize your operations and deliver a competitive edge for your business.
ITOps focuses on maintaining and managing the infrastructure, ensuring systems are up and running smoothly, while DevOps is centered around accelerating software development through collaboration, automation, and continuous delivery. When integrated, these teams can work together to optimize both system performance and the speed of software releases, leading to improved operational efficiency and innovation.
Collaboration between ITOps and DevOps is crucial because it helps eliminate silos, streamline operations, and enhance productivity. When both teams work in unison, organizations benefit from faster software delivery, more resilient infrastructure, and a more agile response to business needs. This collaboration drives innovation and ensures that organizations stay competitive in the digital economy.
The primary benefits include improved efficiency, faster time-to-market, enhanced system reliability, and reduced downtime. By integrating these teams, organizations can deliver higher-quality products and services while maintaining a stable and scalable infrastructure. This approach enables a continuous feedback loop, making it easier to identify and address issues before they escalate.
Cloud technology provides the flexibility and scalability needed for both ITOps and DevOps to thrive. It allows organizations to automate infrastructure provisioning, implement continuous integration and continuous delivery (CI/CD) pipelines, and monitor performance in real time. By leveraging cloud services, both teams can focus on optimizing processes and driving innovation without being bogged down by hardware limitations.